Celebrating Excellence in Service at Fortnum & Mason

At ADP, we believe that exceptional service is at the heart of meaningful brand representation, and we are incredibly proud to share some wonderful news from Fortnum & Mason, Piccadilly.

During a recent mystery shopper inspection within the Perfumery department, Arthur, a valued member of the ADP team, was selected to deliver a service consultation. His performance resulted in a perfect 100% score, an outstanding achievement that reflects both his expertise and dedication to customer experience.

This recognition is especially significant, as the last time a perfect score was recorded during a mystery shopper visit was within Fortnum & Mason’s Jewellery department. Arthur’s nomination was therefore marked as an Exceptional Nomination, a rare honour that highlights service excellence at the very highest level.

Arthur’s achievement was celebrated by the Fortnum & Mason team with a formal diploma and a bottle of champagne, presented by the Head of Floor, a fitting acknowledgment of his professionalism, attention to detail, and ability to create an engaging, informed, and memorable customer journey.

We would like to take this moment to thank Arthur for his continued commitment to excellence. His achievement is a proud reflection of ADP’s approach to retail partnership, ensuring that every brand within our portfolio is represented with care, confidence, and an uncompromising standard of service across all doors we work with.